Episode 2.

So, yours truly isn't sure if dinner actually went down the right way or even taste at all.

Thank you for emailing AirAsia.
 
In response to your email, please be informed that check-in counter will be closed 45 minutes prior to the departure time. By referring to your original departure time (0615hours), the check-in counter will closed at 0530hours. So, arriving check-in counter at 0515hours did not provide sufficient time for us to assist you in checking in as there was only 15minutes to closure of check-in counter.

Moreover, the check-in counter was a common check-in counter where passengers of various departing flight will check-in at the same counter. So, this will lengthen the queue and 15mins is certainly insufficient. Normally, should it be a specific check-in counter, we will try our best to accomodate passenger's request in checking in to avoid miss flight. However, as for common check-in counter, we will close the check-in time at 45mins sharp prior to departure to avoid continuous delay.
 
For your information, the last boarding announcement will only be announced in the boarding hall. The location of the check-in counter is far from the international boarding hall. Hence, the announcement will not be able to reach you.
 
Trust the above explainations help.
 
Thank you for your understanding and support towards AirAsia.
 
Should you require any further assistance, please do not hesitate to contact our call centre team at http://www.airasia.com/my/en/contactus.html.
 
Thank you for choosing AirAsia.




Yes, yours truly is aware of the distance between the check-in counters and the international boarding hall, thank you. No, the explanation did not help. Kindly explain why were there numerous calls for flight bound for Hanoi at 0630 hours between 0525 hours and 0555 hours but none for Singapore within the stipulated 45 minutes. Is this a show of preferential treatment? Do Hanoi-bound passengers have the luxury to be paged multiple times for their flights but not Singapore-bound passengers? Last calls take place both at the check-in counters AND the boarding hall as yours truly had the privilege to be present at both places from 0515 hours to 1145 hours on Sunday due to an alleged missed flight and a delayed flight.

Talk about being cheated of promised service and hinted of ignorance and probable stupidity. Reminders on the 45 minute stipulation is just a waste of time. Let's all beat around the bush. Why assume the customer would be interested to call the call center with the existing reputation of it? Was yours truly supposed to be happy with the above explanation and expected to spend further by calling AirAsia after the sum of RM341 on Sunday? Tsk.