Having to 'hang out' at LCCT since 0530 hours is not an experience yours truly would care to repeat. Give yours truly KLIA any day. The only bright light in this already darkening day is this 2-hour free wi-fi for passengers' usage. So what IS yours truly doing here typing away in front of gate T3?
--
To Customer Service Officer,
I hope this email finds you in good health. At this exact moment, I am waiting for my delayed 1010 hours flight to Singapore after an unpleasant experience at the AirAsia check-in counter.
My original flight - AK7** bound for Singapore, was scheduled at 0615 hours. Sent by my mother and sister to the airport, I confirmed with the departure board that the counter to check-in was at counter R6. However, to my understanding, the row of counters there were 'common check-in counters' and as such passengers could queue in any of the lines. While waiting, I heard numerous calls for 0630 hours flight to Hanoi. At my turn, the attendant informed me that she was unable to check in my luggage for the flight as it was already closed. She then directed me to the Service Counter to speak to the manager. All these took less than 5 minutes.
After a short wait at the Service Counter, I had the luck to be attended to by Mr. A who informed me that flight AK7** was not accepting anymore boarding passengers as it was already 0600 hours. He graciously pointed out the reminder on my flight itinerary that check-in counters close 45 minutes before flight time which I agreed on. My argument was that there were no 'last boarding' calls in the period that I arrived at the airport roughly at 0515 hours, walked into the airport, screened my baggage, waited in line for about 2-3 minutes, walked to the Service Counter to enquire about check-in baggage fee payment, and returned to queue at R8.
Mr. A explained to me that I should have moved forward to the counters directly by 0530am if there were no boarding calls for my flight as I had the right to. I agreed to his logic but as there were only 4 counters opened and swamped with passengers, it did not cross my mind to do so. Mr. AL who was beside Mr. A spoke up to say that he made the last boarding calls at least 3 times with the last call made at 0545 hours. I presented my arguement to Mr. AL and Mr. A again but Mr. AL insisted on his actions.
Please understand that I do not fancy being indirectly called a liar at the wee hours of the morning. Doubting that perhaps I was at fault, I checked my mobile phone. At 0533 hours, I sent a text message to my friends while waiting in line, that I was queuing for my turn to check-in and that I was looking forward to meeting them again in December. At 0535 hours, a friend replied my text wishing me a safe journey. The time stated in my mobile phone follows Maxis time. At the AirAsia sales counter, the time shown at the display screen dispersed my doubts - my time is similar to the airport's. Mr. A offered some consolation and advised me to write in a complain via email. He could not put me on another flight and insisted that I purchased a ticket at the sales counter.
So if Mr. AL made the last boarding call at 0545 hours, which timing was he referring to? Are the clocks in the airport not synchronized? Did he mean to say that AirAsia check-in counters and sales counters had different timing?
I bought the ticket for AK7** on 4 August 2010 for RM44. This morning, I had no choice but to purchase a ticket on flight AK7** for RM267 plus RM30 to check-in one baggage. This difference of RM223 is no small amount for me. I am only a student awarded with a grant and bank loan to study in Singapore. Just to board a flight on AirAsia to Singapore has cost me RM341 in total. I have had the pleasure of flying with AirAsia prior without any complaints or regrets despite contradictions from family and friends about AirAsia airport services. This experience however, has left a very negative dent in my impression of AirAsia.
I would appreciate it if you could kindly look into this matter.
Regards,
Yours truly
cc. Dato' Sri Tony Fernandes
--
Thank you Jesus for Saral replying to my text. Apologies to Tze Ning for having to cancel lunch date. Anouncements via crappy microphones and rude security guards - are these to be Malaysia's trademark?
Yours truly: Excuse me..
Security guard: Apee?? *greatly annoyed look*
Yours truly: *holding in temper* Do you know where is the AirAsia sales counter?
Security guard: Go out and turn right.
Yours truly: Thank you. Ha kepala otak ko!! Apa?? Ko sorang je penat? P*****k c***i betul.
At least yours truly has Stitch under her hoodie for company. Oh, a reply has come. Does anyone know why yours truly chuckled at it?
Thank you for your feedback. Please rest assured that we have looked into your case matter and are in the process of resolving it as soon as we possibly can. We will also contact you IF there is a need for further clarification.
We thank you once again for your time and patience.
The airline that cares,
AirAsia
Yours truly can see the long week ahead. *sighs*
p/s: Notice yours truly's 1010 hours' delayed flight?
No comments:
Post a Comment