Episode 3.

Yours truly isn't sure which is doing a better job of riling her up - tests and assignments due in university or this unnecessary episodes.

Thank you for emailing AirAsia.

In response to your email, we appreciate that you understand our policy on check-in counters. However, we are regret to inform you that we are unable to check you in as it is already late.

In regards to your unused ticket, you may request for airport tax refund. Should you wish to have airport tax refund, kindly write in to us and we will further assist you.

Thank you for your understanding.

Should you require any further assistant, please do not hesitate to write in to us or contact our call centre team at http://www.airasia.com/my/en/contactus.html.

Thank you for choosing AirAsia.

We are looking forward to assisting you better in the next given opportunity.

Does anyone feel like these episodes have occurred before and yours truly is reading off prepared templates? Seriously, why repeat everything that has been mentioned previously and the assumption that yours truly only wants an airport tax refund?? All these noise just for a refund of RM25 in airport tax? How else can yours truly emphasize the fact that YOURS TRULY WAS IN THE AIRPORT 1 HOUR BEFORE DEPARTURE AND NO LAST CALLS WERE MADE FOR THE STIPULATED 45 MINUTES? That and the fact that yours truly has to write in to AirAsia again via the online feedback form a 4th time to obtain further assistance could really send a reformed Freddy Kruger on a rampage again.

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To Mr./Miss - ,

Thank you for your email. Kindly escalate my emails to your legal department or a manager directly under AirAsia's employment. I believe that my claims will be out of your jurisdiction or scope of assistance as there is only so much you can do employed under -. Thank you for your assistance.


To whom it should concern,

Please refer to the statement below from the previous reply sent to me by your Customer Service Executive:

However, we are regret to inform you that we are unable to check you in as it is already late.

Please do not waste my time repeating facts. Your employee has been replying to my feedback forms with reference to either a prepared reply template or his/her manager. If being polite doesn't seem to get the message through, let me emphasize in the clearest way possible.

I WAS AT THE AIRPORT 1 HOUR BEFORE DEPARTURE AND THERE WERE NO LAST CALLS FOR CHECK-IN. YOUR TERMS & CONDITIONS OF CARRIAGE STATES THAT COUNTERS OPEN 2 HOURS BEFORE SCHEDULED FLIGHT DEPARTURE TIME AND CLOSE FORTY-FIVE MINUTES BEFORE THE SCHEDULED FLIGHT DEPARTURE TIME. Replay your security camera recordings if necessary. The communication I have had with AirAsia so far contains element of indirectly blaming me, your customer, for not being right.

If AirAsia's last call courtesy is only extended to Hanoi-bound passengers and not Singapore-bound passengers, not only do I DEMAND FOR THE AIRPORT TAX REFUND, I WANT COMPENSATION FOR THE LACKADAISICAL SERVICE RENDERED. For confirmation of your record and mine, this is the 3rd time I am filling in an online feedback form just to get a response on my case. KINDLY EXTEND THE COURTESY AND COMMON SENSE FOR ME TO GET IN TOUCH WITH A REPRESENTATIVE THAT HAS SOME JURISDICTION AND AUTHORITY IN THIS SITUATION.

Regards,
Yours truly.


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The customer is 

always 

right. 

Even if they are not, do not let them think that you're placing the blame on them. Every man has a wild beast within. The nearer a man gets to being a beast, the less he knows it. Beat the animal, but you can't make it think.