Friday 15 October 2010

Mulling.

Do you always say what you mean? Do you always portray your true self? Is it really refreshing to go against traditional norms? 

Perhaps the intent was always there but the drive was/is absent. A little bit of harm makes you stronger. Right? 

What do you do when you get sick and tired of something? All the hypocrisy and pussy-footing around.

If only mind-reading was a natural gift. On the other hand, the world will be one sick and twisted place. Do something will ya?? Looking and staring won't get you there. Exhibitionism helps. EFFORTS results.

Dare to do it? Have the balls to own up. Notice when you point, 1 finger points outwards and 4 fingers point back at you.

Maybe the time of birth is an indication of a person's natural time of sleep. Birthday celebrations mark your impeccable survival skills to last another year alive. Also, it marks a new year of war with death. Good cause for celebration. Someone has a sense of humour it seems.

I can do this damn it! How hard can it be? With given limit = Absofuckinglutely.

Saturday 2 October 2010

Episode 4.

Honestly, yours truly was pissed to high heavens when she received the email. In the light of the morning, or rather; disturbed afternoon, yours truly just feels cold determination.


Thank you for emailing AirAsia.

In response to your email, please be informed that the time shown in our airport is all monitored by MAB and not controlled by AirAsia.

After discussing, we would like to offer you a credit shell for your no show ticket as a gesture of goodwill. The amount offered for the credit account is MY 44.00 MYR. Kindly note that:

1. The credit account is reffered to, as a Credit Shell.
2. The Credit Shell expiry date is 30 December 2010.
3. The Bookings can be for you personal use or nominated person on our AirAsia Flights (AK, FD, QZ) only.
4. The actual travel date/dates can be after the expiry date of the Credit Shell as long as our schedule is out.
5. Credit Shell redemption can be done via our Call Centres or authorized AirAsia Sales Counters and online via our website.
6. To enable you to use the credit shell for online bookings, please login on our webstie with your user ID and password as registered. Then proceed to make your bookings. When you arrive at the payment page, please click on the credit tab for payment. Any outstanding balance may be paid via your Credit Card.

Besides that, we understand that checking in at our check-in counter needs to wait for long time due to long queue. We would like to suggest you to do web check-in or mobile check-in in future in order to avoid long queue at our check-in counter. Kindly visit our self check-in page at http://www.airasia.com/my/en/myflights/selfcheckin.html for more details regarding web/mobile check-in

Should you require any further assistant, please do not hesitate to write in to us or contact our call centre team at http://www.airasia.com/my/en/contactus.html.

Thank you for understanding and support towards AirAsia.

We are looking forward to assisting you better in the next given opportunity.


So, goodwill right?

A kindly feeling of approval and support : benevolent interest or concern the favor or advantage that a business has acquired especially through its brands and its good reputation: the value of projected earnings increases of a business especially as part of its purchase price : the excess of the purchase price of a company over its book value which represents the value of goodwill as an intangible asset for accounting purposes : cheerful consent : willing effort (Sourced from Merriam-Webster.com)


Yours truly harboured goodwill since the first episode. As it progressed and yours truly was brushed off flippantly, that goodwill mutated and was apparently lodged on to the other party. A broken record would be an apt description of these exchanges and the reasoning (or rather, EXCUSE) provided serve no purpose. Advice that is, in JoJo's song, too little too late.

It really is a waste of saliva and time repeating and reiterating facts. Lord knows that varsity is seeing tonnes of paraphrasing all in the name of copyrights. Excerpt from a conversation last night.

So what if MAB controls??? The plane time AirAsia control?? Fact of matter is there were no last calls!
 
When I was waiting to get the employees name from the manager, there were a few passengers departing to JB on a 0715 flight who rushed over. They said they were queuing for the flight at a counter (not a common check-in counter) and suddenly the counter closed while they were still in line. They came over to the Service Counter and was able to check-in.
 
IF MY BLOODY FLIGHT WASN'T IN A COMMON CHECK-IN COUNTER, I COULD HAVE DONE THE EXACT SAME THING AT 0530.

And when the hell was there a common check-in counter??? Does AA assume that ALL their passengers are common flyers and would know all these?? Do I look like I fly with AA all the time??
 
Still refuse to give me a manager's correspondence and inadvertently by their actions, cut off any reasons for me to contact them again. What gesture of goodwill??? Their bloody cow hides! Even to the end they ASSUME that I'd want to fly with them again! I rather pay hundreds to sit F-, T-, bus or the dysfunctional train!!


If the only solution now is a black and white document, so be it. The next email yours truly will be sending comes in the style of an email chain. It was surprising to receive encouragement aside from the neutral expressions as of late. There were some niggling questions this entire week and all was dispelled one way or another.



Right. Nevertheless. Thank you!

p/s: Dr. Lim, yes, I know when I click on "Publish Post", this will forever be part of my legacy. Oh, I gave proper referencing too. No plagiarism there.